Deutsche Bank AG, Singapore (Turnaround Manager 03/2010 – 07/2010)
Assignment: Design, implement and run a utility service for software build and deployment (volume approx. 15 m€, 50 people).
Situation: Accenture’s aim was to automate the build and deployment processes for complex, global applications and then run these processes from their offshore center in Manila. The project was behind schedule; way above budget and client satisfaction was near zero. The team ran more than 25% attrition and was very frustrated when Mr. Kraft took over technology account leadership.
Approach: Review of contract, status, processes, organization and tooling. Mr. Kraft reorganized the team, exchanged key personnel, redesigned the client interaction and launched investments in real-time reporting (dashboards) and automation. In addition, Mr. Kraft helped the client address shortcomings on the Bank’s side.
- Project turned around in three months. Still running stable with green SLA’s today.