Turnaround Manager for a Global Bank (Manila, Singapore)

Deutsche Bank AG, Singapore  (Turnaround Manager 03/2010 – 07/2010)

Assignment: Design, implement and run a utility service for software build and deployment (volume approx. 15 m€, 50 people).

Situation: Accenture’s aim was to automate the build and deployment processes for complex, global applications and then run these processes from their offshore center in Manila. The project was behind schedule; way above budget and client satisfaction was near zero. The team ran more than 25% attrition and was very frustrated when Mr. Kraft took over technology account leadership.

Approach: Review of contract, status, processes, organization and tooling. Mr. Kraft reorganized the team, exchanged key personnel, redesigned the client interaction and launched investments in real-time reporting (dashboards) and automation. In addition, Mr. Kraft helped the client address shortcomings on the Bank’s side.

Key accomplishments:

  • Project turned around in three months. Still running stable with green SLA’s today.

Barclays Plc., London/Bangalore Offshore Turnaround Manager

Assignment: Turnaround – fix software delivery quality and increase productivity of a very large offshore delivery unit in India.

Situation: 950 people in Bangalore, Bombay and Pune. Responsible for the entire software project and maintenance portfolio in HR, Finance and Retail banking. Client satisfaction very low with the Indian development team. Software quality issues. Client threatened to cancel the contract.

Continue reading “Barclays Plc., London/Bangalore Offshore Turnaround Manager”